Shipping policy
Order Cut-Off Times
Standard Shipping
Orders placed Tuesday to Friday before our shipping cut-off time of 3pm will be with 1-3 business days. All orders placed after the cut-off time on Friday will be shipped the following Tuesday. Orders placed on weekends or holidays will be processed the next business day.
Shipping Restrictions
Shipping to P.O. Boxes
Please allow additional time for orders shipped to P.O. box addresses.
For orders shipped to P.O. box addresses, rural postal codes and remote locations considered "beyond points," we can reach your destination through Standard Shipping only. Please allow additional time for orders shipped to these addresses.
Shipping to Multiple Addresses
You may only ship to one address per order.
If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.
Taxes & Duties
Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) and shipping charges will be calculated on the total value of merchandise, and will be displayed on the Order Summary page.
No additional duty charges will be applicable to shipments within Canada.
Purchases made using Online Gift Cards will be charged applicable taxes.
Order Tracking Information
Shipping Confirmation & E-Receipt Email
- Once an order has shipped, we'll send you an email with the tracking number.
- Click the link in the email to track the progress of your shipment.
It may take up to 72 hours for your tracking number to be activated; the tracking will be updated once it has been scanned into Canada Post's domain.
Refused Shipments
We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and contact us so that we can get you sorted.
If you refuse your order, or any part of it without authorization from us, you’ll be responsible for all shipping charges.
Redirecting An Order
Please make sure your shipping address is correct as we can’t redirect orders once items have been dispatched. Sorry!